Personal assistance helpdesks dealing with timeshare

If you are a member of the one of associations of consumers below and if you have questions or a complaint concerning a timeshare purchase, do not hesitate to contact the personal assistance helpdesks of the relevant consumer association in your country, by contacting the person mentioned below, preferably by email. They themselves will contact the consumer associations in Italy, Portugal or Spain.

Belgium
Association Belge des Consommateurs-TestAchats, Rue de Hollande 13, 1060 Bruxelles
Contact person: Vincent FRASELLE (reference : TS-VFR)
Tel. 0032/2 542 35 55,
Fax : 0032/2 542 33 99,
E-mail : membres@test-achats.be

Spain
OCU, Calle Milán 38, 28043 Madrid
Contact person: Juan Carlos PENAS (reference TS-GCP)
Tel. : 0034/902 119 479 or 0034/913 009 151
Fax : 0034/913 887 372
E-mail: informacion@ocu.org

France
CLCV, 13 Rue Niepce, 75014 Paris
Contact person: Laurent GOMIS (reference TS-LGO)
Tel. : 0033/156 54 32 33
Fax : 0033/156 43 20 72
E-mail : gomis@clcv.org

Portugal
DECO, Av. Eng. Arantes e Oliveira 13, B1, 1900-221 Lisboa
Contact person: Joao SOUSA (reference TS-JS)
Tel. : 00351/21 841 08 58 or 00351/21 841 80 58
Fax :00351/21 841 08 02
E-mail : sinfo@edideco.pt

Italy
Altroconsumo, Via Valassina 22, 20159 Milano
Tel. : 0039/2696 1550
Fax : 0039/ 2 6689 0288
E-mail : associati@altroconsumo.it

Central secretariat of the Timeshare Litigation Commission
Asbl OIPC, Organisation indépendante pour la protection du consommateur)
Contact person: Hans De Coninck (reference TS-HDC)
Rue de Hollande 13
1060 Bruxelles
Tel. : 02 542 34 04
Fax : 02 542 33 67

Organisation for Timeshare in Europe

To know more about OTE, its objectives, its activities, its members, its code of conduct, you can consult its website or contact the organisation in writing, by fax or by email.

OTE
Rue Defacqz 78-80
1060 Bruxelles
Tel. : 00 32 2 533 30 69
Fax : 00 32 2 533 30 61
E-mail : info@ote-info.com
www.ote-info.com

European Commission

The website of the European Commission, including that of DG Sanco (Directorate General for Health and Consumer Protection) is worth looking at.

europa.eu.int
europa.eu.int/comm/dgs/health_consumer/index_it.htm

Public authorities with responsibilities for timeshare

Here are the addresses of the public authorities which are supposed to intervene in the event of a legal complaint, especially with regard to fraud or infringements of the penal code.

Belgium
Direction générale médiation et contrôle du SPF Economie
WTC III, Boulevard Simon Bolivar 30, 1000 Bruxelles
Tel. : 0032/2 208 36 11
Fax : 0032/2 208 39 15
E-mail : eco.inspec@mineco.fgov.be
www.mineco.fgov.be

France
DGCCRF
Direction générale de la concurrence, de la consommation et de la répression des fraudes,
59 Boulevard Vincent-Auriol, 75703 Paris Cedex 13.
Tel. : 0033/1 44 87 17 17

APAF (Association des Propriétaires Adhérents français de Vacances en temps Partagés)
60 Rue Richard Vian, 91530 Saint Chéron
Tel./Fax : 0033/1 64 56 69 74

Other useful addresses

Consumer Protection Service in Spain
Belgium : Square de Meeus 19, 3 rd floor, 1050 Bruxelles
Fax : 0032/2 280 16 12
E-mail : corpme@corpme-bru.com
Other countries : consultate il sito www.registradores.org

SPF Economie, PME, Classes moyennes et énergie, Cellule Info-Consommateurs
North Gate III, boulevard du Roi Albert II 16,
1000 Bruxelles
Tel. : 0032/2 206 51 84
Fax : as above
www.mineco.fgov.be (see the section " consumer protection " and then the sub-section " timeshare ")

European Consumer Centre
(subdivision of the EJE network; this centre can assist you, including with regard to questions of international law, translations, etc.)
· Rue des Chevaliers 18
1050 Bruxelles
Tel. : 02 517 17 90
Fax : 02 517 17 99
info@cece-ecc.be
Neustrasse 44
4700 Eupen
Tel. : 087 59 18 50
Fax : 087 59 18 51

Office of Fair Trading (public authority which is responsible, inter alia, for timeshare, concerning the many companies based in the United Kingdom):
Fleedbank House
2-6 Salisbury Square
London EC4Y 8JX
Tel +44 (0)20 7211 8000
Fax +44 (0)20 7211 8800
www.oft.gov.uk